Frequently Asked Questions
We does not offer traditional product exchanges but we can still accommodate. If you’d like to exchange an item for different size, color, or product, we ask that you simply send back the original item for a refund and place a new order on oozow.com. However, we cannot guarantee that the same product will be on the site as our inventory changes often and select sizes and colors may sell out.
All orders on this website will be securely packaged. Although the processing time for most orders is usually only 1 business day, we strive to process each order for shipping within 72 hours. Some special orders or custom items may require additional processing time.
Our warehouse processes orders immediately after they are placed but it can take up to 3 business days to ship them out. During periods of high volume this can take longer. Examples of these times can include:
- Playoffs for any of the major leagues
- New product launches
- Collaboration product drops
- Major holidays
- Friends and Family Sales